• Accueil
  • Politique de remboursement

Politique de remboursement

For any reason, if you are not satisfied with your Lazer helmet within 60 days from the original date of purchase it may be returned for a refund. A credit will be issued to the original credit card for the item(s) amount, less shipping and handling.

  • Please fill out the return form that came with your shipment and enclose it with your packing slip.
  • Return authorization is not necessary, and we do not issue RA#s for consumer returns.
  • We can only accept returns for purchases made through

    We are currently unable to accommodate exchanges. If you need a different item, color, or size, please place a new order and follow the directions for returning unwanted items for a refund.

    If you receive any non-conformance or incorrect items, please contact us at prior to sending these items back.

    Please ship your return with a carrier that provides tracking and insurance. We cannot be responsible for items that do not arrive at our facility.

  • We do not accept C.O.D. deliveries.
  • Please send all returns to:
  • Shimano Canada
    Attn: Buy Online Returns
    427 Pido Rd.
    Peterborough, ON K9J 6X7

    Returns enter our system within 48 hours of receipt and will be finalized within four business days after arrival. Email notification is sent upon the finalization of your return, not when your items are received at the facility. Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email notification.

    If you have any questions regarding your return :

    • E-mail us at
    • Call us directly at 1-800-460-3070 Monday-Friday between 8:30am - 5:00pm EST