Return Policy


For any reason, if you are not satisfied with your Lazer helmet within 60 days from the original date of purchase it may be returned for a refund. A credit will be issued to the original credit card for the item(s) amount, less shipping and handling paid on your original order.

To start a return, please select the link below:


  • We will provide a free shipping label with your return/exchange.
  • Return authorization is not necessary, and we do not issue RA#s for consumer returns.
  • We can only accept refunds for purchases made through
  • Please enclose with the return the documents provided during the return process flow at
  • If you need a different color or size, please follow the directions for exchange within the 60 day exchange period at
  • Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email return confirmation. The refund will show as SHIMANO/PEARL IZUMI
  • RETURNING AN EXCHANGED ITEM: Our automated system only allows for an exchanged item to be exchanged again one time.

    If you have any questions regarding your return :

    • E-mail us at
    • Call us directly at 1-800-460-3070 Monday-Friday between 8:30am - 5:00pm EST