Frequently Asked Questions

We use CANPAR for domestic ground shipments, FED EX for expedited domestic ground shipments and UPS for US DC based shipments

Orders above $99.99 before tax qualify for free ground freight. Shipping charges on orders below $99.99 before tax are: Ground freight $19.99 (shipment times vary by region). Expedited Freight $39.99 (shipment times vary by region)

When an order has been placed on our site (checkout has been completed and you receive an order confirmation email from us), our warehouse will ship the item(s) within 1 business day for express shipping and 2-4 business days for ground shipping (our warehouse is open Monday - Friday excluding holidays).

Once shipped from our warehouse, the estimated arrival time for an order is within another 1-2 business days for express shipping options.

For ground shipments, the estimated arrival time for an order is within another 3-6 business days.

Delivery time is only an estimate and is based on standard conditions and carrier service estimates.

Please note that we cannot guarantee arrival times of our carriers once the package ships.

Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect shipping information can delay your shipment.

Unfortunately, we do not ship to international addresses. Our site does not accept international cards and we are unable to accommodate each country’s customs and duties requirements.

Orders placed before noon Mountain Time on business days (non-holiday Mondays through Fridays) will ship on the same day. Orders placed after noon Mountain Time on a business day, or on a weekend, will ship the following business day.

We have three distribution centers, one in Peterborough, Canada, one in California and one in South Carolina. Your order will fulfill from the closest distribution center to you that has the item you ordered.

Orders move into our warehouse soon after you click “submit order” and we cannot update them, nor cancel, once they are on the floor. If you catch the error right away, log into your my account and cancel your order. Unfortunately, we are unable to modify any order information once the order is submitted.

All billing addresses must be in Canada. The billing address you enter must match the address your bank has on file; we send this information to your bank for verification, and we cannot override their response if it does not match. If you feel you are entering your address correctly, please call the 1-800 number on the back of your card, ask for either the Fraud or Authorizations Department and have them verify what your address is on file. If you have more than one address on file (most common with PO Boxes and after moving to a new home) one of those addresses will likely need to be deleted from the bank’s system. Please use the exact address they provide for your billing address.

Selecting the correct size Lazer helmet is very easy! Just measure the circumference of your head 2cm above your eyebrows (about the width of a finger). Once you have your head circumference just use our size guide to select the correct size based on the model helmet you are interested in. If you are between sizes, we recommend that you select the smaller size helmet as it is more likely to fit correctly.

Consumers often tell us we make the most comfortable cycling helmets available. If your experience doesn’t meet your expectations however, let us know within 60 days of your purchase date and we’ll make it right.

For any reason, if you are not satisfied with your Lazer helmet within 60 days from the original date of purchase simply bring it back to the retail location of purchase for a refund. For helmets purchase on this site please submit a form on the Contact Us Page to take advantage of the guarantee.

Your helmet’s job is to help protect your head in the event of a crash. Unfortunately sometimes your helmet has to sacrifice itself in order to fulfill its mission. Lazer is happy to offer a 50% discount off a new replacement helmet so you can get back on your bike as soon as you are ready. Any Lazer helmet purchased within 3 years of crash damage is covered by the Lazer Crash Replacement Program.

Performance and safety are the highest priority for every adventure, and the best reasons to choose Lazer Sport Helmets. Through the Lazer for Life Product Registration Program, you can also protect your investment!

By registering your products on this Website, you extend your helmet warranty from one year to 24 months. You are also eligible for discounts through our Crash Replacement Program in the event of an incident.

Since our first helmet design in 1919, we are ever evolving and testing products to enhance your experience on or off road. Joining the Product Registration Program assures that you stay up to date regarding information on your helmet as well as any service or warranty issues. Thank you for registering your Lazer helmet!

Any Lazer helmet determined by Lazer Sport to be non-conformance in workmanship or materials within one year from the date of original purchase will be replaced or repaired, at the discretion of Lazer Sport, free of charge. If you have questions regarding the warranty coverage of your helmet, please submit a form on the Contact Us Page, call us at 1-800-460-3070, or refer to your helmet owner's manual.

Extend your Lazer helmet warranty to 2 years by registering your purchase here! 

• For any reason, if you are not satisfied with your Lazer helmet within 60 days from the original date of purchase it may be returned for a refund. A credit will be issued to the original credit card for the item(s) amount, less shipping and handling.

• To start a return, access our returns portal here
• Return authorization is not necessary, and we do not issue RA#s for consumer returns.
• We can only accept returns for purchases made through Lazersport.ca.