We use CANPAR for domestic ground shipments, FED EX for expedited domestic ground shipments and UPS for US DC based shipments
Orders above $99.99 before tax qualify for free ground freight. Shipping charges on orders below $99.99 before tax are: Ground freight $19.99 (shipment times vary by region). Expedited Freight $39.99 (shipment times vary by region)
When an order has been placed on our site (checkout has been completed and you receive an order confirmation email from us), our warehouse will ship the item(s) within 1 business day for express shipping and 2-4 business days for ground shipping (our warehouse is open Monday - Friday excluding holidays).
Once shipped from our warehouse, the estimated arrival time for an order is within another 1-2 business days for express shipping options.
For ground shipments, the estimated arrival time for an order is within another 3-6 business days.
Please note that we cannot guarantee arrival times of our carriers once the package ships.
Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect shipping information can delay your shipment.
Unfortunately, we do not ship to international addresses. Our site does not accept international cards and we are unable to accommodate each country’s customs and duties requirements.
Orders placed before noon Mountain Time on business days (non-holiday Mondays through Fridays) will ship on the same day. Orders placed after noon Mountain Time on a business day, or on a weekend, will ship the following business day.
We have three distribution centers, one in Peterborough, Canada, one in California and one in South Carolina. Your order will fulfill from the closest distribution center to you that has the item you ordered.
Orders move into our warehouse soon after you click “submit order” and we cannot update them, nor cancel, once they are on the floor. If you catch the error right away, log into your my account and cancel your order. Unfortunately, we are unable to modify any order information once the order is submitted.
Unfortunately, we are unable to ship to PO boxes or APO/FPO addresses, due to carrier limitations.
We do not ship to Freight Forwarders under any circumstances.
You will be emailed the tracking number shortly after your order ships. To track your package, follow the tracking link in your email or input your tracking number into the carrier's website.
No. You order will only contain a packing list that does not contain the price. All invoicing information is sent your email address.