WHO DO YOU USE FOR SHIPPING?We use CANPAR for domestic ground shipments, FED EX for expedited domestic ground shipments and UPS for US DC based shipments
HOW LONG DOES IT TAKE MY ORDER TO SHIP?We aim to ship orders placed before noon Mountain Time on business days (non-holiday Mondays through Fridays) on the same day. Orders placed after noon Mountain Time on a business day, or on a weekend, will ship the following business day. Our distribution centers are closed on most Bank Holidays and items will ship the following business day.
WHERE WILL MY ORDER SHIP FROM?We have two distribution centers, one in California and one in South Carolina. Your order will fulfill from the closest distribution center to you that has the item you ordered.
I DIDN’T RECEIVE ALL OF MY ITEMS, ARE THEY COMING IN A LATER SHIPMENT?We have three distribution centers, one in Peterborough, Canada, one in California and one in South Carolina. Your order will fulfill from the closest distribution center to you that has the item you ordered.
There is a small chance that the missing item(s) you ordered are out of stock. Please double check your email to see if you have one notifying you of a refund.